Connect2HR

Connect2HR is the AI-powered layer that unifies HR support across your enterprise. It automates routine requests, guides employees through policies and benefits, and orchestrates HR workflows from onboarding to offboarding—so HR teams spend less time on tickets and more time on strategic work.

Built for organizations in the UK, USA, and Europe, Connect2HR integrates with your existing HR systems (Workday, SAP SuccessFactors, Oracle HCM), collaboration tools (Microsoft Teams, Slack), and HR service platforms (ServiceNow HRSD) to deliver fast, compliant, and consistent employee experiences.

Overview

Who it’s for: HR Operations, People Partners, Shared Services, and IT teams supporting large, distributed workforces.

What it does: Uses AI to resolve employee requests, automate HR case workflows, surface knowledge, and coordinate approvals across HR and collaboration tools.

Why it matters: Reduces ticket volume and handling time, improves policy adherence, and delivers consistent answers 24/7 on the channels employees already use.

How it fits: Native connectors for Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, Microsoft Teams, and Slack with secure APIs and SSO.

Outcomes: Faster resolution, higher employee satisfaction, fewer escalations, and measurable cost savings from automation.

Key Features

AI Self‑Service Assistant: Answers HR questions on policies, benefits, time off, payroll, and training directly in Microsoft Teams or Slack.
HR Case Automation: Auto‑classifies, routes, and resolves cases; escalates exceptions; tracks SLAs and approvals in ServiceNow HRSD or Jira Service Management.
Onboarding & Offboarding Journeys: Step‑by‑step checklists, document collection, equipment requests, and access provisioning through integrations.
Policy & Document Intelligence: Extracts key terms and eligibility; flags deviations; recommends compliant responses with explanation.
Knowledge Search: Semantic search across handbooks, FAQs, and portals; suggests best‑answer articles with feedback loops.
Forms & Approvals: Dynamic forms for requests (leave, benefits changes, relocations) with automated manager/HR approvals.
People Data Sync: Bi‑directional updates with Workday, SAP SuccessFactors, and Oracle HCM for titles, org, locations, and eligibility.
Analytics & Insights: Volume, deflection, CSAT, and SLA dashboards; identify automation candidates and policy gaps.
Security & Compliance: SSO, RBAC, encryption in transit/at rest, audit logs, and GDPR readiness with data residency options for UK, USA & Europe.
Developer‑Ready: Webhooks and APIs for custom workflows; sandbox environments and CI/CD support.